Remote QuickSupport – Fast remote assistance via TeamViewer
Sometimes you don't need to wait for a service technician. Thanks to Remote QuickSupport from Medical2Day, we can quickly and securely assist you remotely with technical questions or problems with your medical equipment or software.
Using TeamViewer, a secure remote connection, our technicians can directly view your system to analyze the problem and, where possible, resolve it immediately. This saves you time and money, and prevents unnecessary downtime for your equipment.
How does Remote QuickSupport work?
Click the QuickSupport button on our website to download the TeamViewer QuickSupport program.
Open the file and authorize the connection.
You will receive a unique ID and password, which you can provide to our technician by phone or email.
Our technician will establish a secure connection to your system to view and resolve the problem.
During the session, you can observe all actions, so you always have full insight into what's happening. Once the session ends, no further access to your system is possible.
Security and privacy are paramount
At Medical2Day, we attach great importance to security, confidentiality, and privacy.
Our QuickSupport sessions run via TeamViewer's secure end-to-end encryption, ensuring your data remains fully protected.
No software is permanently installed, and access is only possible for as long as you allow it.
So you always retain full control over your system.
When should you use Remote QuickSupport?
Remote support is ideal for:
Minor technical malfunctions or error messages
Software issues or settings that need to be adjusted
Questions about equipment use or configuration
Checking or interpreting error codes
In many cases, we can resolve the problem within minutes, without the need for an on-site visit.
Need help quickly?
Do you need immediate technical support? Then click the TeamViewer QuickSupport button below to start the session.
Our service team is ready to help you remotely, quickly, securely, and professionally.
