Do you have a complaint about a product or do you disagree with something?

At Medical2day we believe it is important that you can always rely on the quality and safety of our products and services. That is why we work with a strict quality system.

We are also happy to support you in the area of ​​quality and safety aspects. For example, by providing training, drawing up protocols and the correct use of products.

What to do in case of a complaint?

It is important that you report an unpleasant experience directly to our employee or customer service. We are there for you and are open to a conversation. This can be done by telephone, chat, e-mail or by creating a ticket in your customer account.

What happens with my complaint?

After receiving your complaint, our complaints officer will contact you as soon as possible. We will see if we can find a solution together.

You will immediately hear what the next steps are. We will also register the complaint and start a cause investigation. After completion of this, you will receive a motivated response.

Complaints are important learning moments for us that we want to use as much as possible to improve our quality and the relationship with you.